Customer Charter

customer charter

Welcome to – the better way to find and book holiday home rentals.

We’re delighted to have you here and the great news is that your perfect holiday property is just a few clicks away.

When you book with, you’re not only buying a fantastic holiday – our unique Customer Charter spells out what you can expect from us, before, during and after your holiday.

Price clarity

We’re not like some of the other travel providers who leave hidden extras until the final payment stage and leave you with an unpleasant big ‘reveal’. All of our prices are transparent – the price you see is the price you pay, guaranteed.

Find it, book it – no waiting

We have thousands of properties which use our innovative technology to show you live calendar availability. This means if you want to book it, you can have it – no need to email the owner and wait for a reply. These properties are called ‘Instant Confirmation’ because that’s what they are!

No nasty surprises

All of our property owners have been thoroughly vetted before they can advertise their properties with us. We also lay down strict criteria about how properties are photographed and described so you have a true picture of what each property is like.

Your money is safe

By using our online payment technology your money is protected – you won’t be expected to transfer money directly to someone you’ve never met.

To inspire and inform

We’re committed to giving you the right information to make that all important decision – going the extra mile to provide all the details you need to make an inspired and informed holiday choice. We encourage all property owners to share their ‘insider tips’, such as great local restaurants, the best beaches, markets and attractions and those otherwise hidden gems that are just waiting to be discovered.

Authentic holiday reviews

Don’t just rely on our word for it though. Most properties have their own reviews, written by real holidaymakers. And only when the email from the reviewer matches the email from the booking do we allow a star rating to be given so you can trust 100% that they have actually been there.

Helping you put together the whole package

We are dedicated to offering you the best value holiday experience available which means choosing the right partners from car hire to flight finders to travel insurance. The companies we work with have the same attitude as us to providing genuine choice and value for money.

100% money back guarantee

After all that, we’re sure your holiday property will be just what you expect. In fact, we’ll even back that up with a 100% money back guarantee, so you can book with complete confidence. Terms and conditions apply, please see here for details.

So what are you waiting for? Take a look around and browse in complete confidence today!


+44 (0) 203 696 2870

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