Why book with us?

Understanding how we work:-

We provide a safe and simple way to book holiday accommodation directly with owners and agents (known as Members).

We are an online marketplace enabling online booking and payment through our property management software, RentalSystems.

When you book directly with owners or agents it is normal for them to receive your money before the holiday has taken place. Villarenters, on the other hand, protects your money offering you complete peace of mind when booking a property through us. Our unique 100% money back guarantee protects you in the unlikely event that on arrival your property is not available or is materially different to the description on this website. Click here to see the terms.

How we help you choose a great property:

  1. Check the index - the higher the score the more bookings a member has processed
  2. Inspect member information - check past performance
  3. Read customer reviews - validated by us - see what previous customers thought

Paying by credit card: -
Paying owners or agents directly with cheques, bank transfers or cash can leave you with little or no protection. Paying through our website we offer you a 100% money back guarantee. Terms and conditions apply, please see here for details.

Not only do we offer a 100% money back guarantee but as we enable you to pay with credit cards you can also get protection through your card provider.

Your contract: -
Your contract is always with the owner or agent (member) and not with us. Our name will appear on your card statement but your contract is with the accommodation supplier. We do not inspect the property or guarantee the accuracy of the information. If you have any questions about the properties you should direct them to the member.

Complaints: -
Complaints should be made directly to the member as they are responsible to you under the terms of the contract. You should do this as soon as possible and allow them to attempt to rectify the situation. You should refer to your contract in your renter's area. You can also relate your experiences by giving a review on your return. Villarenters will try and help resolve any disputes but only once direct contact has been made between the holidaymaker the property owner or agent.

Telephone

+44 (0) 203 696 2870

Mon – Fri 8:30am – 5:30pm

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